Waitrose customer left ‘horrified’ after sausage label mix-up


Shopper thought they were buying beef and it was against their religion to eat pork

My partner bought what he thought were 12 Angus beef sausages from Waitrose just before Christmas but when he opened the packet there were only six. He cooked four which I thought were a bit spicy but ok, and he said he would return the other two as they didn’t match the packet description. When I looked at the receipt it said six pork chorizo sausages and I was horrified as (for religious reasons) I don’t eat pork.

He took what was left – and the receipt – to Waitrose which kept the package (specifying no pork ingredients) and said they would investigate. They offered a replacement, which he declined, and a voucher for £10 or £20 from head office, also refused. Correspondence suggests they are not taking it very seriously. We have been loyal customers for many years and are shocked they are treating this so lightly.

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